Your Privacy
Your privacy is important to us. This notice (Privacy Notice) applies to personal information we collect from you when you use this site. If you're an Asia Escrow Services customer, or otherwise have a relationship with us, we may also have provided you with a separate privacy notice setting out how we use your personal information, which will also apply. You can also find that privacy notice by visiting the website for the product or services we provide you.
For the purposes of this Privacy Notice, the data controller is Asia Escrow Services Co Ltd. We've also set out contact details towards the end of this notice.
Information we may collect from you
We may collect and process the following information about you:
Information that you provide to us, such as when you fill out a contact or web form, or if you register to receive alerts or updates
Information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic and location data
We may also ask you for information if you experience problems when using this site. We may also ask you to complete surveys for research purposes, although you don't have to respond to these.
If we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the site, we may associate those sets of information, for example to enable us to respond to a query you have submitted.
How we use your information
We'll only use your information where we have your consent or we have another lawful reason for using it. Unless we say otherwise below, we'll use your personal information on the basis that it's within our legitimate interests in operating and maintaining the site, and providing you with site functionality and related services. We use information provided or obtained via this site to:
respond to your queries and reports (for example, if you've asked a question or submitted a report via the site) provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
carry out our obligations from any contracts entered into between you and us allow you to participate in any interactive features of the site notify you about changes to the site ensure site content is presented in the most effective manner for the device you're accessing it from undertake data analytics to learn more about how you and others interact with this site and with our advertising detect and prevent misuse or abuse of this site or our services
We also use information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that Asia Escrow Services Group companies are subject to. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We'll only do this on the basis that it's needed to comply with a legal obligation, and it's in our legitimate interests and that of others or to prevent or detect unlawful acts.
Who we'll share your information with
We may share your information in order to provide you with products or services you've requested (for example, if they're not provided by the Asia Escrow Services entity operating this site), if we have a legitimate interest in doing so (e.g. to manage risk, verify your identity, to combat fraud, abuse of our site or services), or where you've agreed to us doing so.
We may share your information with others including other Asia Escrow Services group companies and any of our service providers, anyone else whose products and services you've requested, anyone who we're under an obligation to disclose information to or where it's in the public interest, (for example to prevent or detect fraud, abuse of our site or services).
IP addresses
We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Transferring your information overseas
Your information may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. When we do this, we'll ensure it has an appropriate level of protection and that the transfer is lawful.
You can obtain more details of the protection given to your information when it's transferred outside the EEA by contacting us using the details in the ‘More details about your information' section below.
Your rights
You have a number of rights in relation to the information that we hold about you. These rights include:
the right to access information we hold about you and to obtain information about how we process it;
in some circumstances, the right to withdraw your consent to our processing of your information, which you can do at any time. We may continue to process your information if we have another legitimate reason for doing so;
in some circumstances, the right to receive certain information you have provided to us in an electronic format and / or request that we transmit it to a third party;
the right to request that we rectify your information if it's inaccurate or incomplete;
in some circumstances, the right to request that we erase your information. We may continue to retain your information if we're entitled or required to retain it;
the right to object to, and to request that we restrict, our processing of your information in some circumstances. Again, there may be situations where you object to, or ask us to restrict, our processing of your information but we're entitled to continue processing your information and / or to refuse that request.
How we keep your information secure
We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.
This Privacy Notice may be updated from time to time, and you'll always be able to find the most recent version on this site.
Last updated: Feb 2023
What are cookies?
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
The cookies we use
The cookies we use are either strictly necessary or optional.
Strictly necessary cookies
Strictly necessary cookies ensure that our website is able to function properly. We don't have to ask for your consent to store these cookies on your browser. We've listed the categories of these strictly necessary cookies below.
Cookies that help you log on
We use these cookies to remember who you are when you log on to secure areas of our website. You won‘t be able to log on without them.
Cookies that help us provide core services and features
We use these cookies to provide core services and features on our website. These services and features won’t work without them.
We work with service providers and third parties who also set these cookies on this website.
Cookies that help keep our website secure
We use these cookies to protect the security of our website, for example, to make sure the website is only accessed by genuine users. This helps us to keep you safe.
Cookies that help us detect fraud or crime
We use these cookies to help us identify suspicious behaviour on our website so we can protect both you and us from fraud.
Optional cookies
We’d also like to use cookies to provide optional features, improve our website and support advertising and social media.
We understand that not everyone likes data to be collected about them when it’s not strictly necessary, and so we’ll ask you to set your preferences when you first visit our website. To make it easier to choose which optional cookies to accept, we’ve organised these cookies by category. These are set out below. Where relevant, we’ve also explained which of our trusted partners helps us make use of these optional cookies.
You can choose which categories you’d be happy for us to use in your cookie settings and make changes at any time by selecting ‘Manage cookie settings’ at the top of this page.
Cookies that we use to make your visit more personal
We use these cookies to ensure our optional features and services work. Our website will still work without them.
This category may also include:
cookies that allow us to customise what you see on our website and where, based on what we know about you
cookies that help prevent fraud on other websites or services that you haven't asked to use when you're on our website
cookies that help keep secure other websites or services that you haven't asked to use when you're on our website
Cookies that help us improve our website
We use these cookies to help us understand how people use our website. We can then use this data to improve how our website works. For instance, we may use analytics providers to identify and count visits to our website and to see which pages people go to and what they do there.
We work with service providers and third parties who also set these cookies on this website.
Cookies that support marketing
We and our partners use these cookies to understand what you’re interested in on our website and on social media. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising and through post, email, telephone, text, secure message or social media. You can change your mind on how you receive certain types of marketing message or choose to stop receiving them at any time. You can find more details about this in our Privacy notice.
We work with service providers and third parties who also set these cookies on this website.
How we remember your cookie preferences
Your preferences are stored in cookies stored on your browser. If you switch off a category of cookies that you’ve previously accepted, then for technical reasons those cookies will not be deleted.
To delete cookies from your browser, we recommend that you clear your browser data. If you do this, or change browser, we’ll ask for your preferences again when you next visit our website.
Cookie duration and your browser settings
The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a reasonable time afterwards. Unless we’ve given a specific time in the list of cookies above, the cookies set via our website will usually last up to 13 months after your most recent visit to our site.
Some of our partners in the list above also use the same cookies to collect information about the use of their own or other websites. In these cases, the cookie can remain on your device, usually for up to 13 months from your last visit to the site that accessed that cookie.
You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can't use strictly necessary cookies properly and so parts of our website may not work correctly. For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser 'Help' function.
Our websites
We’re changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully respect your preferences. We’re working on this. Please contact us if you have any questions.
Cookies and your privacy
The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.